TERMS & CONDITIONS - PRIVACY POLICY

CONTRACT TERMS

Upon the placement of an order with us at www.visual-click.com, the customer thereby acknowledges acceptance of our general terms and conditions. Furthermore, and by means of a purchase order placed for contact lenses, the customer attests to having received his/her prescription from a licensed eye care professional (optometrist or ophthalmologist) from whom the customer receives his/her routine eye exams (at least once a year). www.visual-click.com bears no responsibility for any real or potential injuries caused as a result of the use of contact lenses. In placing his/her order, the customer thereby acknowledges that any and all contact lenses purchased have been previously tested and adjusted by a licensed eye care professional. Contact lenses require special care, maintenance and cleaning that should always be carried out in the manner instructed by an optometrist or ophthalmologist, or by the handling information included with the product. Similarly, with the purchase of prescription glasses, the customer attests that the prescription requested is that which has been specially written by an eye care specialist (optometrist or ophthalmologist).

Visual-Click reserves the right to modify the prices that appear in its website. Visual-Click reserves the right to correct any kind of mistakes 'computer or technical errors' that may affect the information about the color or the size of the products, prices or special discounts, despite the efforts to avoid them. Visual-Click reserves the right to reject the orders that have been delivered but may contain incorrect or inaccurate information.

SHIPPING & HANDLING

TAXES AND CUSTOMS

If sending the package generates taxes at customs the customer will have to pay these fees. If the client does not want to take care of customs fees, Visual-Click will not return the money of the order and will not take risponsability for the package.

GUARANTEE

• Sunglasses and prescription eyeglasses: two-year guarantee for any frame damage resulting from manufacturing defect; 100% free; any replacements made use original parts. Two-year guarantee for lenses with manufacturing defect. Damage including scratches or cracks resulting from incorrect use is not covered. Defective glasses must be sent to our central warehouse, and they will be returned to the customer’s address with no shipping or handling fees.
• Contact lenses: defective contact lenses are replaced free of charge.

EXCHANGES AND RETURNS POLICY

Products purchased may be returned by the customer within 14 days of the date of receipt. Provision of the courier’s receipt is sufficient for the verification of this date. Returns may only be made on products which remain in tact and can be resold by the vendor. The following products may not be returned: coloured contact lenses, toric contact lenses, boxes of contact lenses which have been opened, products which have been used, and orders processed and delivered as a result of customer error. All returned products must be accompanied by a note from the customer explaining the reason for the return. Return shipping costs are paid by the client, but may be refunded if deemed appropiate by Visual-Click. Refunds will be sent to the account specified by the customer.

Due to the current health alert situation as a consequence of COVID-19, and to guarantee the safety of all our professionals and customers, changes or returns of contact lenses are not allowed even when the boxes have not been opened. These measures will be in effect for the entire period of time that the health alert for COVID-19 remains active. For this reason and to avoid possible incidents, we ask that before confirming your contact lens order, make sure that all the prescription parameters entered are correct. In case you need to make any questions, you can contact our customer service team by calling the numbers listed on our website or send an email to info@visual-click.com. You can also contact through the chat on our page web where doubts will be solved immediately.

Exchanges and Return Address

Visual-Click
C/Jardín de la Isla 6, Polígono Expolocal
41014 Bellavista (SEVILLA)
Spain

Visual-Click | Visual Optica Nerva, S.L.U, C/ Velázquez 99, 28006 Madrid (Spain) | CIF: B-91358952 | Email: info@visual-click.com | Phone: +34 915 642 462
Registration data in the Public Trade Registry: Tomo: 3908, Libro: O, Folio: 181 ,Sección: 8, Hoja: SE 56874