Your Online Optician

TERMS & CONDITIONS

CONTRACT TERMS

Upon the placement of an order with us at www.visual-click.com, the customer thereby acknowledges acceptance of our general terms and conditions. Furthermore, and by means of a purchase order placed for contact lenses, the customer attests to having received his/her prescription from a licensed eye care professional (optometrist or ophthalmologist) from whom the customer receives his/her routine eye exams (at least once a year). www.visual-click.com bears no responsibility for any real or potential injuries caused as a result of the use of contact lenses. In placing his/her order, the customer thereby acknowledges that any and all contact lenses purchased have been previously tested and adjusted by a licensed eye care professional. Contact lenses require special care, maintenance and cleaning that should always be carried out in the manner instructed by an optometrist or ophthalmologist, or by the handling information included with the product. Similarly, with the purchase of prescription glasses, the customer attests that the prescription requested is that which has been specially written by an eye care specialist (optometrist or ophthalmologist).
 
SHIPPING & HANDLING

Breakdown Shipping:

• Spain: Free Shipping.
• European Union: 10 € for orders under 50€. Free shipping over 50€.
• Other countries: The cost carrier applies.
  

Products are shipped by 24-48 hour express courier within a period of approximately 7-8 business days. In the case of prescription eyeglasses, this period preceding delivery will be longer due to the additional time necessary for the adjustment and fitting of the prescription lenses to the frame selected. Nevertheless, manufacture time will never exceed 3-4 days. If any product is not in stock at the time an order is placed, the customer will receive written notification of the new approximate delivery schedule by email.
 
GUARANTEE

1. Sunglasses and prescription eyeglasses: two-year guarantee for any frame damage resulting from manufacturing defect; 100% free; any replacements made use original parts. Two-year guarantee for lenses with manufacturing defect. Damage including scratches or cracks resulting from incorrect use is not covered. Defective glasses must be sent to our central warehouse, and they will be returned to the customer’s address with no shipping or handling fees.
2. Contact lenses: defective contact lenses are replaced free of charge.
   

 
PRIVACY POLICY

All handling of data collected from customers is done in accordance with Spanish Organic Law 15/1999 of 13 December (On the Protection of Personal Data). Personal data and delivery addresses of customers are filed in our database to facilitate the correct processing of orders and deliveries, as well as to inform the customer about special offers and updates from www.visual-click.com. The customer has the right to eliminate or edit personal data at any time. Customer credit card information is handled exclusively by a secure server. At no moment does www.visual-click.com have access to this data.
 
EXCHANGES AND RETURNS POLICY

Products purchased may be returned by the customer within 14 days of the date of receipt. Provision of the courier’s receipt is sufficient for the verification of this date. Returns may only be made on products which remain in tact and can be resold by the vendor. The following products may not be returned: coloured contact lenses, toric contact lenses, boxes of contact lenses which have been opened, products which have been used, and orders processed and delivered as a result of customer error. All returned products must be accompanied by a note from the customer explaining the reason for the return. Refunds will be sent to the account specified by the customer.
Returns may be sent to the following address:
www.visual-click.com Devoluciones
Avd de la Reu, 17
21670 Nerva (Huelva) España
 
THE COMPANY

The general terms and conditions established herein apply to all business transactions effectuated over our web site: www.visual-click.com. Visual Óptica Nerva, S.L. /  Avd de la Reu, 17 / 21670 Nerva (Huelva) ESPAÑA / Spanish Tax ID Number: B-91358952
www.visual-click.com is a Spanish company dedicated to the online sale of contact lenses, sunglasses, prescription eyeglasses and accessories throughout Europe.